2nd Week of People First, Sales for Senior Living

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As leaders in senior living we have mounting pressure to increase occupancy, control expenses, and make positive changes quickly. It’s a challenging industry where trusting relationships need to be established quickly. Potential residents are making decisions that involve significant commitments of time, financial resources, and huge changes in their lifestyle.

We also need to develop a healthy work culture with high standards and accountability while also creating a safe space where team members feel validated and want to stay. Every organization has their mission and verbiage about healthy cultures but where is the training to help achieve these healthy work environments? I learned, firsthand, that setting an example was not enough.

The programs, PEOPLE FIRST, Sales in Senior Living and Cultural Excellence are unique because they are designed for real-life application. The programs are not theoretical or time-consuming. Each module is condensed, precise, and powerful—delivering the most meaningful shifts in the smallest amount of time. Leaders need tools they can actually use, not more information to manage.

At its core, this is an investment in your people, your culture, and your success and there is no-risk!. As a semi-retired ED, my reputation matters to me, and I want you to feel confident in your decision. If for any reason you are not satisfied, I will fully refund your investment.

Paula Banno

Working in Senior Living

Everyone says business is about relationships, but in senior living, relationships are everything. Sales, trust, culture, retention, and occupancy all rise or fall on the quality of human connection.

Predict the Future by Creating it

“Leadership is not domination, but the art of persuading people to work toward a common goal.”
— Daniel Goleman

My Promise to You

If you would like assistance with how to present the material, please contact me with some options of your availability and we will schedule a virtual appointment. I am happy to provide guidance.

If, for any reason, you are not fully satisfied with your purchase, you can receive a full reimbursement. Simply notify us in writing within 30 days from purchase, and your investment will be refunded in full. If you just have questions or need clarification, please contact us and we will schedule a virtual meeting.

In regards to the purchase of a program that I facilitate virtually, you must request a refund before the third module is presented and then you will receive a full refund.

This policy reflects our commitment to integrity, quality, and your success. Our goal is not just to deliver content, but to ensure you feel supported and confident in applying it. Your success is our goal! We stand behind the quality and value of our programs and want you to feel confident in your investment.

Sincerely, Paula Banno